Last updated: 27 July 2026
You can delete your Xetral account and personal data at any time. This page explains exactly what happens and lets you start it yourself.
Before you start
Withdraw your balance first. Deletion closes your wallet, and we cannot reverse it.
Delete it yourself
Enter your WhatsApp number below. We will send a confirmation code to that number on WhatsApp, so that only you can delete your account. Enter the code and the deletion runs immediately.
Delete my account and personal data
Enter the WhatsApp number on your account. We will send a confirmation code to that number on WhatsApp.
Or ask us
Message us on WhatsApp, or email [email protected] from the address on your account, asking us to delete it. We will verify it is you and complete it within 30 days.
What is removed
- Your name, business name, email address and WhatsApp profile name
- Your BVN and any stored bank account numbers
- Your entire message history with us
- Your saved beneficiaries, saved payments and stored receipts
- Every signed-in session, on every device
What is kept, and why
Nigerian anti-money-laundering law requires us and our partner banks to retain records of financial transactions for a set period after an account closes. We cannot delete those, and we will not pretend otherwise. What we do is strip your identity out of them, so the remaining records can no longer be linked to you. Nothing in them identifies you after deletion.
Data held by Meta
Messages you exchanged with us also exist in your own WhatsApp app. Deleting your account with us does not remove them from your phone — you can delete the chat in WhatsApp yourself.